PRIVACY POLICY
Website: discountwala.biz | Last updated: 21 September 2026
This Privacy Policy explains how DiscountWala, a brand operated by SAIMAATA MARKETING PVT. LTD., collects, uses, stores, and protects personal information when you visit our website, create an account, purchase grocery products, or interact with our services.
We respect your privacy and are committed to handling your personal information responsibly.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it separately.
##1. Company Information
* Brand Name: DiscountWala
* Legal Entity: SAIMAATA MARKETING PVT. LTD.
* Website: https://discountwala.biz
* Registered Office: 4th Floor, We Con Constructions, Pitapuram Colony, Maddilapalem, Visakhapatnam, Andhra Pradesh – 5300005, India.
* Email: [info@discountwala.biz](mailto:info@discountwala.biz)
* Phone: 80196 34949
In this Privacy Policy, “DiscountWala,” “we,” “us,” and “our” refer to the DiscountWala brand and its operating company, SAIMAATA MARKETING PVT. LTD.
## 2. Information We Collect
We may collect the following categories of information when you use our website or services.
### A. Personal and contact information
* Full name
* Email address
* Mobile number and telephone number
* Billing and delivery address
* City, state, postal code, and country
### B. Account information
When you register or maintain an account, we may collect your username, login credentials, account preferences, and account-related information.
Passwords should be stored using appropriate security measures, such as secure hashing, and should not be stored in plain text.
### C. Order and transaction information
When you purchase grocery products, we may collect:
* Products purchased, quantities, and order details
* Order history and order status
* Billing and delivery information
* Payment status, transaction reference, and refund details, where applicable
### D. Payment information
Payments may be processed through third-party payment gateways, banks, or payment service providers.
We do not intend to collect or store full credit or debit card numbers, card security codes (CVV), or other sensitive payment credentials on our website. Such information is handled by the relevant payment service provider in accordance with its own policies and security requirements.
### E. Device and technical information
We may automatically collect information such as:
* IP address
* Browser type and version
* Device type and operating system
* Pages visited and time spent on our website
* Referring and exit pages
* Website usage, diagnostic, and performance information
### F. Cookies and tracking information
We use cookies and similar technologies, including analytics and advertising tools, to understand website usage, improve functionality, measure advertising performance, and enhance user experience.
You can manage cookies through your browser settings and, where provided, our cookie consent settings.
### G. Communications and information you provide
We may collect information you provide when contacting customer support, submitting feedback, participating in surveys, or communicating with us through our website, email, telephone, or social media channels.
We collect only information reasonably necessary for the purposes described in this Policy, subject to applicable law.
## 3. How We Collect Information
We collect information through the following methods:
* Directly from you: When you register, place an order, update your account, contact customer support, or submit information through our website.
* Automatically: Through cookies, analytics tools, server logs, and similar technologies when you browse our website.
* From service providers: From payment gateways, delivery partners, analytics providers, advertising platforms, and other third parties involved in providing our services, where permitted by law.
## 4. How We Use Your Information
We may use your information for the following purposes:
1. Account management: To create, maintain, and secure customer accounts.
2. Order processing: To process grocery orders, arrange delivery, and provide order updates.
3. Payment processing: To facilitate payments, verify transactions, and manage refunds where applicable.
4. Customer support: To respond to your questions, complaints, and requests.
5. Website improvement: To analyze website performance, improve functionality, and understand customer preferences.
6. Marketing and promotions: To communicate offers, discounts, new products, and promotional campaigns, subject to applicable consent and opt-out requirements.
7. Security and fraud prevention: To detect suspicious activity, prevent unauthorized access, and protect our customers and business.
8. Legal compliance: To comply with applicable laws, regulatory requirements, and lawful requests from competent authorities.
We will not use your personal information for purposes unrelated to the purposes described in this Policy unless permitted by applicable law or with your consent, where required.
## 5. Sharing of Personal Information
We do not sell your personal information to third parties.
We may share information with the following categories of service providers and other recipients when necessary:
|
Recipient
|
Purpose
|
| --- | --- |
|
Payment gateways and banks
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Payment processing, transaction verification, and refunds
|
|
Delivery and logistics partners
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Grocery order fulfillment and delivery
|
|
Website hosting and IT providers
|
Website operation, maintenance, and security
|
|
Analytics providers
|
Website traffic and performance analysis
|
|
Advertising platforms
|
Campaign measurement and relevant advertising
|
|
Customer support providers
|
Handling customer inquiries and service requests
|
|
Legal or regulatory authorities
|
Compliance with applicable legal obligations
|
These parties may process information under their own privacy policies and applicable contractual or legal obligations.
We may also disclose information in connection with a merger, restructuring, acquisition, or transfer of business, subject to applicable law and appropriate safeguards.
## 6. Payment Gateway and Transaction Security
DiscountWala may use third-party payment service providers to facilitate online transactions.
When you make a payment, you may be redirected to, or interact with, the payment provider's secure payment interface.
* Payment information may be processed directly by the relevant payment provider.
* We may receive transaction references, payment status, and other information necessary to manage your order.
* We do not guarantee the security or availability of third-party payment systems and are not responsible for their independent privacy practices.
Please review the applicable payment provider's privacy policy before submitting payment information.
## 7. Cookies, Analytics, and Advertising
Our website may use cookies, pixels, tags, and similar tracking technologies.
These technologies may help us:
* Remember user preferences and maintain website functionality.
* Understand visitor behavior and website traffic.
* Measure advertising performance and conversions.
* Improve our products, services, and marketing campaigns.
We may use third-party tools such as Google Analytics or advertising services, depending on our website configuration.
You can restrict or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
## 8. Marketing Communications
We may send promotional emails, SMS messages, or other marketing communications about grocery products, offers, discounts, and services.
You can opt out of marketing communications by:
* Using the unsubscribe link included in promotional emails, where available.
* Contacting us at info@discountwala.biz .
* Following the opt-out instructions provided in the communication.
Opting out of marketing communications will not prevent us from sending essential service-related messages, such as order confirmations, delivery updates, payment notifications, and important account or security notices.
## 9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including:
* Maintaining customer accounts.
* Processing orders and payments.
* Handling customer service requests.
* Meeting accounting, tax, and other legal obligations.
* Resolving disputes and preventing fraud.
When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements and legitimate retention needs.
## 10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include access controls, secure communication protocols, system monitoring, and appropriate safeguards for service providers.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable law.
## 11. Your Privacy Rights
Subject to applicable law, you may have the right to:
* Request access to personal information associated with your account.
* Request correction or updating of inaccurate personal information.
* Request deletion of personal information, subject to legal retention obligations.
* Withdraw consent where processing is based on consent.
* Opt out of promotional communications.
* Raise a complaint regarding the handling of your personal information.
To exercise these rights, contact us at info@discountwala.biz .
We may need to verify your identity before processing certain requests.We will respond to requests in accordance with applicable legal requirements.
## 12. Children's Privacy
Our website is not intended to knowingly collect personal information from children in violation of applicable law. Where parental or guardian consent is legally required, we will take appropriate steps to obtain it before processing a child's personal information.
If you believe that a child has provided personal information to us unlawfully, please contact us at info@discountwala.biz so that we can review the matter and take appropriate action.
## 13. Third-Party Websites
Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.
These third-party websites operate independently and may have their own privacy policies and terms of use.
DiscountWala does not control the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
## 14. Data Processing and Transfers
Our service providers may process personal information on our behalf and may store or process it in India or other jurisdictions, depending on their operations.
Where personal information is transferred or processed outside India, we will take steps required by applicable law.
We will also take reasonable steps to ensure that third-party service providers handling personal information are subject to appropriate safeguards.
## 15. Legal Compliance
This Privacy Policy is intended to operate in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and regulations, as in force from time to time.
Where applicable, we will process personal data on a lawful basis, provide required notices, honor applicable rights, and implement relevant security and data-protection measures.
Nothing in this Policy limits any rights that cannot lawfully be excluded under applicable law.
## 16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, or legal requirements.
Any updated version will be published on our website with a revised “Last Updated” date.
Where required by applicable law, we will provide notice of material changes or obtain consent before implementing changes that require it.
We encourage you to review this page periodically.
## 17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
## DiscountWala
SAIMAATA MARKETING PVT. LTD.
4th Floor, We Con Constructions, Pitapuram Colony, Maddilapalem, Visakhapatnam, Andhra Pradesh – 5300005, India.
info@discountwala.biz
80196 34949
https://discountwala.biz
Before publishing: This is a website-ready draft, but confirm the actual payment gateway, analytics and advertising tools, cookie-consent setup, and data-retention practices. You should also add a designated privacy grievance contact or Data Protection Officer, if applicable, and ensure your separate Refund & Cancellation Policy and Terms & Conditions are published. The legal compliance section should be reviewed against the Indian data-protection requirements applicable to your business at launch.